Setting Up for Success in the South Loop
(November 22, 2015) The University of Chicago Medicine's Center for Advanced Care at South Loop (CAC-SL) will open its doors in late 2016. In the meantime, planning is underway to ensure that the 18,000-square-foot-space meets the needs of patients and staff.
A view of the Southgate Market from Canal Street. In late 2016, this shopping plaza will be the home of the Center for Advanced Care at South Loop.
During a recent E3 Leadership Report Out, the CAC-SL project team updated UChicago Medicine leadership and staff about the progress made at a multi-day 3P (production, preparation, process) event. The event took a LEAN approach to creating and testing potential space designs in order to optimize flow and value for the patient.
“We want to get it right the first time,” said Theresa Quinn, executive director of ambulatory services. “Undergoing this process helped us to be more efficient and understand how to best serve our patients and ensure staff needs are met to provide the best experience.”
The cross functional team utilized a technique known as “try-storming,” a space layout method that uses modular Styrofoam “walls.” Once the walls were installed, the CAC-SL team examined the space and made decisions regarding room size and furniture placement to name a few.
The CAC-SL team also learned:
- The flow of patients, staff and equipment must be taken into consideration with every design.
- Optimal, efficient space usage could be gained by sharing procedure, exam and storage rooms.
- Including staff and physicians who have practical work experience in each area ensured a thorough plan that would serve patients, physicians and staff.
- Understanding the demographics, needs and preferences of the patients who’ll be served in the South Loop guided decisions related to the design.
One team member noted that she enjoyed participating in the process and learned more about UChicago Medicine’s efforts to make patients its first priority. “Patients are members of our family,” she said. “This is the message we should share with the community.”
Located on the second level of Southgate Market at 1101 S. Canal St., the Center for Advanced Care at South Loop will offer primary care, cardiology, orthopedic, sports medicine and other medical and surgical specialties, as well as obstetrics-gynecology, reproductive and other select services for women.
The University of Chicago Medicine signed a long-term lease that covers 12 years with extension options.
Southgate Market has been a retail cornerstone in the South Loop since its inception in 2007. The three-story retail center is anchored by Whole Foods Market, DSW, PetSmart, Marshalls and LA Fitness, among other businesses. An estimated 132,000 people live or work in the South Loop, an area where the population is expected to grow nine percent over the next five years.
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